Key points to remember when working for Role Models

PAY

Pay starts at £8.92 p/hour + 12.07% statutory holiday pay. After your first thirty hours of work, and based on you getting good feedback, this goes up to £10.71 p/hour + 12.07% statutory holiday pay. All sessions are a minimum of 3 hours. If you work for less than 3 hours per client, per 24hrs you are still paid for 3 hours. For example; if you work from 7am-9am you will be paid for 3 hours. However, if you work from 7am-9am and then from 3pm-6pm on the same day, for the same client, then you will be paid for 5 hours.

 

 

LATE TIMESHEETS

Late timesheets will not be processed until the following month. If you submit your timesheet after the deadline, your payment date will be delayed by a fortnight.

 

 

EXPENSES

Any extra costs incurred during a session (i.e. entrance tickets, travel to and from an activity) are to be dealt with directly between you and the parent.

Always check beforehand that the parents are happy to cover these costs.

Expenses are not to be recorded on your timesheet.

 

 

MOBILE PHONES

Do not use your mobile during a session. We understand you may need use it for directions/looking things up, but it should not be for personal use during work hours. Feedback from parents shows children are extremely aware of this.

 

 

FOOD AND CLEANING

All food is to be prepared and eaten in the kitchen, even if the children say otherwise. Ketchup + cream sofa = unhappy mother.

Always clean up after any cooking or activities and leave the house as you found it. Bring your own food to the session as our clients aren’t expected to provide you with a free meal (although some do!).

 

 

COMMITMENT

We expect you to commit to any session you say yes to.

We can’t let parents down because of last minute auditions etc. If you have committed to a role and something crops up, the role is your priority and you must change anything else to fit around that. If the audition isn’t changeable then let the parent and Role Models know ASAP.

If you have shown interest in a role, but are not yet confirmed for it, still be aware that you will possibly be working on those dates. Please let us know ASAP if you realise you can no longer do those dates, even if you are not yet confirmed.

 

 

ILLNESS AND EXCEPTIONAL CIRCUMSTANCES

In exceptional circumstances please try and let us know as soon as possible so we can find cover.

 

 

GOOGLE IMAGES

How confident are you that images of you on the internet are ‘parentally friendly’? Parents will sometimes google your name before meeting you so worth just making sure that there aren’t any of you drinking, for example.

 

EXPECTATIONS

We market Role Models as a value-added premium service and so we charge a bit more for this. Therefore, expectations are higher than typical ‘babysitting’. Worth being aware of this.

The feedback we’ve had to date on our team has been excellent, which gives us the confidence that we’re recruiting the right sort of people. A few things to avoid doing during sessions:

Please put your phone away during sessions. Children and parents notice when you play on your phone – it looks like you’re disengaged and disinterested

If you’re cooking or doing arts & crafts, please make sure you leave the house as you found it. Parents notice if things aren’t as they were left

If you’re picking up from the school gate, you don’t need to be super smart but please dress presentably (i.e not scruffy). You’re representing that family at the school gate and you’re also representing Role Models.

 

 

ROLE MODELS ARE ON PAYE

The Pay As You Earn (PAYE) system is a method of paying income tax and national insurance contributions. Your employer deducts tax and national insurance contributions from your wages or occupational pension before paying you your wages or pension.

 

Please refer to the Key Information Document which will explain the breakdowns more succinctly.

 

PUBLIC LIABILITY INSURANCE & GOOGLE IMAGES

Do you have public liability insurance in place? Public liability insurance is something we recommend but don’t insist on / isn’t mandatory. As you’re self-employed, worst case scenario is that a child you’re looking after is hurt and if you’re found to be negligent, technically a parent could sue you. Obviously, we hope the relationship with that family is good enough to avoid this and most parents are aware that kids will be kids but it’s a risk we need to flag.

 

CANCELLATION OF JOBS

Childcare is frustrating; parents sometimes cancel. If they provide less than 48 hours’ notice, then you are paid for 3 hours work – please write this on your timesheet. If they provide more than 48 hours’ notice, then there is no cancellation fee.

 

CREATIVE IDEAS AND TRIPS

We’re a huge advocate of you taking children out and about round London – it’s more interesting for the kids and it helps to differentiate us from a normal babysitter. If you do this, please discuss costs with the parent beforehand. You travel to any sessions at your own time & expense, but the parents are expected to cover any expenses incurred during a session. They do this in cash. Come prepared to client meet and greet sessions with some creative games and ideas to do with their children.

 

PROCESS

If you commit to a role, we expect you to honour that commitment. Reliability is a hugely important part of our reputation so please respect that. However, we do understand there will be the occasional genuine emergency when you are ill, for example. If that’s the case, please let us know ASAP so we can attempt to find a replacement.

For ongoing part-time roles, you may need to meet the parent for a cup of coffee before working for them. This would be unpaid like any other interview.

Please make sure you call the parents as soon as the job has been confirmed. If you can’t get through to them, please text or email them. The call is designed to give the parent reassurance that you’re coming, and it is also your opportunity to ask some questions, which shows that you’re interested and that you care.

If your session runs past midnight, the customer is expected to pay for a cab home so please apply for late night roles that are local.

I’m sure this won’t happen, but we need to discuss it nonetheless. In the RM T&Cs and in the client T&Cs there is a clause about not cutting us out the loop as an agency and being paid directly by the parent. Of course, our business model falls apart if this takes place. So, I’m sure it won’t happen but if it did, we would pursue you legally.

We’re always looking for new Role Models so do let us know if you have any friends or colleagues who would be interested. We do have 4 referral competitions each year, which some great prizes.

There is also a consolidated list of roles that is sent out on a Wednesday.

 

 

QUESTIONS

Communication is key so please ask a member of the Role Models management team if you have any questions at all. They can be reached on +4420 3637 7107 or [email protected].