Our Cancellation Policy

In the unlikely event of you having been 100% confirmed for an offline course, and then Role Models cancelling the course, either due to an issue with the London team, or as a result of an international partner cancelling, the following are our benchmarks for pay at different timeframes;

  • Less than 24 hours’ notice before either travel commences* (for UK Role Models) or the course starts (for people based internationally) – we pay 100% of their agreed salary

 

  • Between 24 and 48 hours’ notice before either travel commences* (for UK Role Models) or the course starts (for people based internationally) – we pay 75% of their agreed salary

 

  • Between 48 hours and 7 days’ notice before either travel commences* (for UK Role Models) or the course starts (for people based internationally) – we pay 50% of their agreed salary

 

  • Between 7 and 21 days’ notice before either travel commences* (for UK Role Models) or the course starts (for people based internationally) – we pay 25% of their agreed salary

 

  • More than 21 days’ notice before either travel commences* (for UK Role Models) or the course starts (for people based internationally) – we apologise but offer no compensation

 

*This will be the time that your flight is due to depart

 

We are committed to reviewing our policy and procedures annually.