COVID-19 Policy

Updated Jul 15, 2020

Our top priorities are to keep our families and Role Models safe and healthy, and to help public health authorities fight the spread of the virus. Please follow the official NHS advice at all times. 

Please tell your Role Model and us if you or anyone in your household has symptoms of coronavirus infection (a new continuous cough or high temperature), however mild. Your family should self-isolate for 14 days and your Role Model should not come to work. It is essential that you inform your Role Model as soon as you get symptoms and ask him/her not to come to work. Please also email [email protected] to inform us.

Role Models are instructed not to come to work in case they are displaying symptoms and to inform you immediately. We encourage them to check 111 online in case they’re unsure. 

Should you wish to discuss the above, please do not hesitate to contact us either by email on [email protected] or give us a call on 020 3637 7107


Creative Childcare FAQs

Are we allowed to use Role Models at the moment?

Yes. As part of their recovery strategy, the Government has advised that a Role Model can attend a family’s home as long as neither household has someone with symptoms of Covid-19.

“…paid childcare, for example nannies and childminders, can take place… because these are roles where working from home is not possible. This should enable more working parents to return to work.”

This applies to all households, including those without key workers (sometimes called ‘critical’ or ‘essential’ workers).

In all cases, we strongly encourage you to talk to your Role Model about their living situation and commute, to make sure that they are following social distancing guidelines. We are also regularly communicating with our Role Models about how to stay as safe and healthy as possible throughout this time.


Can a Role Model work in more than one household?

Yes, the Government has advised that childminders (who also look after children from multiple households) are allowed to continue working from 1st June and schools and nurseries started reopening in June.


How can my Role Model get to work?

Wherever possible, Role Models should avoid public transport and instead walk, cycle or drive to the family’s home.

If public transport is unavoidable, social distancing must be followed. The law requires people to wear face coverings on public transport. This is to help prevent the virus spreading in case you have it asymptomatically.

Alternatively, some families are choosing to drive their Role Model by car. Other parents who cannot do their jobs without a Role Model and whose Role Model face longer commutes are planning for their Role Model to live in their house temporarily or rent an Airbnb nearby.


How can my Role Model work safely in my home?

Your Role Model should socially distance (stay 2m apart) from members of the household they aren’t caring for as much as possible. This means they aren’t expected to socially distance from the children.

Other recommendations to work safely include:

  • Regularly wash hands, especially on arrival.
  • Regularly clean touched objects and surfaces, for example door handles, kitchen items and toys. Keep internal doors open where possible to minimise contact. Use your normal household cleaning products.
  • Maintain good ventilation, for example keep windows and doors open, or be outside where possible.

It is optional to wear a face covering while working as a Role Model, but is it not required by law. The other measures mentioned above are the best ways to manage risk, and you should not rely upon wearing a face covering only.

Please note that face coverings should not be used by children under the age of two, or those who may find it difficult to manage them correctly, for example primary age children unassisted, or those with respiratory conditions. If your Role Model is considering wearing a face covering at work, we recommend you both read all of the guidance provided in this article.

It’s important to communicate clearly and regularly with your Role Model, to align on expectations about what your Role Model must do to manage risk and also what measures you are taking. If either you or your Role Model has concerns, it’s important to raise these early.

In an emergency, for example, an accident, fire, or break-in, people do not have to stay 2m apart if it would be unsafe.


Where can I read the Government’s guidance on Role Models?

You can read the Government’s guidance in full here:


We are instructing our Role Models that if they or anyone in their household develops coronavirus symptoms, however mild, they should inform the families they’re working with immediately and not go to work. We are also emphasising the need to wash hands frequently as per NHS advice. Click here for full details on the advice we are giving to Role Models.

Should you wish to discuss any of the above, please do not hesitate to contact us either by email on [email protected] or give us a call on 020 3637 7107.