Cancellation Policy

Definitions

The following expressions shall have the following meanings:

  • Course (s)” means a children’s course run by RMLSL which shall consist of various sessions as may be detailed in the Course Prospectus.
  • Session (s)” means a children’s session run by RMLSL. These session may be online as may be detailed in the Course Prospectus.
  • Course Prospectus” means the information found at: For UK and Online Courses: rolemodels.me/courses and for International Courses: rolemodels.me/courses/international-courses related to a particular Course.
  • Customer” means any family, third party, individual, partnership, company or other organisation or entity who enrols a child in a Course.
  • RMLSL” means Role Models Life Skills Ltd, a company registered in England and Wales with company number 11918071.

Offline Courses including Custom Courses and Boarding Courses

  • For a Course to run successfully RMLSL need a minimum number of bookings. This number varies depending on the nature and location of the Course. Should this number not be reached four (4) weeks prior to the start date of the Course, RMLSL reserve the right to cancel the Course. Such cancellation shall be notified to the Customer.
  • If a Course is cancelled by RMLSL, RMLSL shall fully reimburse the RMLSL Fee (if paid) to the Customer within a maximum of ten (10) calendar days of announcing the cancellation.
  • If a Course is cancelled on the advice of Public Health England, then the Customer shall receive credit towards one of RMLSL’s future Courses based on availability and equivalent cost but NOT a reimbursement. This will be redeemable up to 12 months after the date of the original course.
  • If a Customer wishes to cancel a booking for a Course prior to its commencement, the Customer must provide at least twenty eight (28) days’ notice in writing to RMLSL. If at least 28 days’ notice is provided to RMLSL then the Customer shall receive credit towards one of RMLSL’s future Courses based on availability and equivalent cost but NOT a reimbursement. This will be redeemable up to 12 months after the date of the original course.
  • RMLSL shall not be liable to provide a reimbursement or credit note if a Customer wishes to cancel a booking for a Course prior to its start date with less than 28 days’ prior notice. This includes but is not limited to scenarios where the Customer’s child is unwilling to attend the Course, the Customer’s child is unhappy with the teacher or group offered during the Course, the Customer’s child is only attending a portion of the Course and not in totality or on the basis of the mixed gender sessions that RMLSL provide during their Courses.
  • If a Customers child becomes unwell on day one of a Course and cannot complete it, a credit note shall be given for a future course to make up the missed days.
  • RMLS shall not reduce the price of a Course if a Customer is unable to attend all dates, even when given prior notice.

Online Courses including Custom Courses

  • For a Course to run successfully RMLSL need a minimum number of bookings. This number varies depending on the nature of the Course. Should this number not be reached four (4) weeks prior to the start date of the Course, RMLSL reserve the right to cancel the Course. Such cancellation shall be notified to the Customer.
  • If a Course is cancelled by RMLSL, RMLSL shall fully reimburse the RMLSL Fee (if paid) to the Customer within a maximum of ten (10) calendar days of announcing the cancellation.
  • If a Customer wishes to cancel a booking for a Course prior to its commencement, the Customer must provide at least twenty eight (28) days’ notice in writing to RMLSL. If at least 28 days’ notice is provided to RMLSL then the Customer shall receive credit towards one of RMLSL’s future Courses based on availability and equivalent cost but NOT a reimbursement. This will be redeemable up to 12 months after the date of the original course.
  • RMLSL shall not be liable to provide a reimbursement or credit note if a Customer wishes to cancel a booking for a Course prior to its start date with less than 28 days’ prior notice. This includes but is not limited to scenarios where the Customer’s child is unwilling to attend the Course, the Customer’s child is unhappy with the teacher or group offered during the Course, the Customer’s child is only attending a portion of the Course and not in totality or on the basis of the mixed gender sessions that RMLSL provide during their Courses.
  • RMLSL shall not be liable to provide a reimbursement or credit note if a Customer misses part of the course or if their internet is not strong enough to complete a session.
  • RMLS shall not reduce the price of a Course if a Customer is unable to attend all dates, even when given prior notice.

Online Sessions

  • For a Session to run successfully RMLSL need a minimum number of bookings. This number varies depending on the nature of the Session. Should this number not be reached four (4) weeks prior to the start date of the Session, RMLSL reserve the right to cancel the Session. Such cancellation shall be notified to the Customer.
  • If a Session is cancelled by RMLSL, RMLSL shall fully reimburse the RMLSL Fee (if paid) to the Customer within a maximum of ten (10) calendar days of announcing the cancellation.
  • If a Customer wishes to cancel a booking for a Session prior to its commencement, the Customer must provide at least twenty eight (28) days’ notice in writing to RMLSL. If at least 28 days’ notice is provided to RMLSL then the Customer shall receive credit towards one of RMLSL’s future Sessions based on availability and equivalent cost but NOT a reimbursement. This will be redeemable up to 12 months after the date of the original session.
  • RMLSL shall not be liable to provide a reimbursement or credit note if a Customer wishes to cancel a booking for a session prior to its start date with less than 28 days’ prior notice. This includes but is not limited to scenarios where the Customer’s child is unwilling to attend the Course, the Customer’s child is unhappy with the teacher or group offered during the Course, the Customer’s child is only attending a portion of the Session and not in totality or on the basis of the mixed gender sessions that RMLSL provide during their Session.
  • RMLSL shall not be liable to provide a reimbursement or credit note if a Customer misses their session or if their internet is not strong enough to complete the session.
  • Customer are allowed by RMLSL to move any session up to 36 hours before it is due to commence.

We are committed to reviewing our policy and procedures annually.