Head of Operations

Key Details

Location: Battersea, London and Remote

Level: Junior and Mid Level

Type: Full-Time (2 days in the Battersea office, 3 days work from home)

Salary: £30 - 32k

Start date: ASAP

Who we are

Role Models is an impact driven education provider. We focus on life skills that promote social & emotional wellbeing and dynamic thinking, helping young people to thrive in life; both at home and in their future workplace.

We are on a mission to inspire a generation of young people and help the m develop into independent, happy and well-rounded adults.

We complement traditional academic education by delivering online & offline courses for 3-13 year olds that develop young peoples’ skills in leadership, confidence, resilience, creative problem solving, collaboration and growth mindset. These skills really impact the everyday lives of the young people we work with.

Who you are

  • Exceptionally organised - assured in managing several projects, demands and responsibilities without letting any detail slip through the cracks
  • A solutions focused approach and a readiness for new ways of doing things to improve existing systems
  • Huge energy and ambition
  • We pride ourselves on providing a seamless service to our clients. The successful candidate may on occasion need to be accessible remotely outside core hours
  • Excellent communication skills over the phone and in person and your English is close to perfect
  • Digitally savvy, with good working knowledge of MS Excel, WordPress, Dropbox, GoCardless, Stripe and Xero
  • A willingness to battle with the printer if required
  • A fun and friendly team player
  • Desirable but not essential: experience scaling up a small business

What the job involves

1. Managing Department Strategy

  • Write the quarterly department strategy
  • Collate information for the quarterly investor report
  • Track and analyse all KPI’s and present in impact reports when required

2. Managing the Operations Team

  • Manage the Operations Executive and Recruitment and Staffing Executive
  • Ensure all aspects of operations are carried out to enable our products to be delivered successfully
  • Interview and manage interns when appropriate

3. Maintain a financial overview

  • Ensure we are within budget when running in-person courses
  • Forecast expected spend for busy periods
  • Ensure all clients are invoiced for
  • Run Role Models payroll fortnightly (our ‘teachers’)
  • Run monthly checks on our finance books
  • Support the finance team with any queries
  • Apply for grants where appropriate

4. Maintain general HR

  • Support Managing Director with ad-hoc research/tasks/projects
  • Responsible for on- and off-boarding of new staff members
  • Maintaining policies

The Application Process

  • Brief online interview with Freddy, the current Head of Operations (~15 minutes)
  • A second interview with Freddy, which will include a discussion on a pre-set task (30-60 minutes)
  • Final in-person interview with Freddy and Hugo, the Managing Director (30-60 minutes)

Apply via email to freddy@rolemodels.me with a CV and cover letter. Applications without a cover letter won't be considered. Email using subject line 'Head of Operations Application'.


  • Discretionary bonuses dependant on company performance
  • Flexible Working – We work from home on Mondays, Wednesdays and Fridays
  • Socials - Quarterly team socials
  • Training in Life Skills - The whole team attend regular training on life skills to help them both in the workplace and in their personal life
  • Holiday - 23 days’ holiday a year (excluding bank holidays), which increases by a day each year you work with us. PLUS your birthday off.
  • Pension – with a 3% employer contribution
  • Work laptop